FAQ

Shipping information and dispatch times

The time it takes to ship your jewellery varies from 1 to 5 business days (Monday to Friday), please keep this in mind when purchasing my items as my small business is completely handmade.

Domestic UK orders are sent via Royal Mail, with the option of 48 or 24 hour tracked services, upgrade at checkout for faster delivery.

International orders are responsible for paying relevant inport duties and taxes if rquired once your item has reached customs in the destination country. Earth Girl Body Jewellery is not responsible for paying these on behalf of the buyer (an estimate of this is offered at checkout but may be subject to change + handling &/or admin fees). All international orders will be sent via Royal Mail tracked services.

EU orders are not currently available, if you wish to purchase and are from an EU country, please contact me as I have another way to check out.

Returns information

Due to sanitary reasons, I cannot accept worn or unpackaged piercing jewellery. If your item remains in its packaging with the hygiene seal untampered with, a refund can be offered if this is requested within 14 days of delivery. However, if there is a fault with your item or it has arrived damaged, send me a message via the contact us page for further support.

Unfortunately, I am unable to cover the costs of return postage at this time, the item is under your responsibility until it arrives back with me, we would suggest return items are sent using a tracked service.

Materials

At present, I use 100% recycled sterling silver, elements of fine silver for gemstone setting, 14K gold fill (bonded to a brass core) and stainless steel (316L surgical steel). All my precious metals are sourced from UK based reputable suppliers so you can be rest assured than your jewellery is built to last.

Custom and personalised orders

I often have many more gemstones in stock that are not listed on my website, please ask if you are looking for something specific. I appreciate that everyone's body is different, and you may see an item and feel it may not fit, please contact me via the contact us page for further support if required.

Is your packaging eco-friendly?

Yes! Where I can be environmentally friendly, I have made every effort to make my packaging recyclable and reduce any unnecessary packaging. Each item will be received in a recyclable jewellery box to protect it during transit to you.

Gift wrapping is currently unavailable.